Refund policy

Return & Refund Policy – Zamar Audio Solutions

At Zamar Audio Solutions, we are committed to supplying quality audio equipment and electronics. Please review our return and refund guidelines carefully before placing your order.

Returns Eligibility

Products may be returned if they meet all the conditions below:

• Return request is made within 7 days of delivery
• Item is unused and in original condition
• Item is in original packaging with all accessories included
• Proof of purchase is provided

Items that show signs of misuse, damage, or tampering are not eligible for return.

Non-Returnable Items

The following items are not eligible for return:

• Special order items sourced internationally (15–25 day delivery products)
• Used or installed audio equipment
• Items damaged after delivery
• Clearance or discounted final-sale items

Damaged or Wrong Items

If you receive a damaged or incorrect product:

• Report within 48 hours of delivery
• Provide photos and order number
• We will arrange replacement or refund after verification

Return Process

To request a return, we prefer you call us directly for faster processing:

📞 Phone: 0711 368 792

You may also use the website contact form if you prefer, but calling ensures faster approval.

Return approval must be obtained before sending the item. Returns sent without approval may not be accepted.

Return Shipping Cost

• If the return is due to seller error or defective item — we cover return shipping
• If the return is due to customer preference — customer covers return shipping cost

Refund Processing

Approved refunds are processed after inspection:

• Refunds are issued to the original payment method
• Processing time: 3–7 business days after approval

Order Cancellations

Orders can only be canceled before fulfillment begins.
Once processing or shipping has started, cancellation is not guaranteed.